Free domestic shipping on all orders. Domestic orders are shipped within 1-2 business days (may currently extend to 5 business days due to pandemic related limitations) of order placement via UPS Ground, our standard shipping method. International shipping rates will be calculated at checkout. If you have any special shipping needs please email us at firstname.lastname@example.org.
We are extremely confident that you are going to love your new rug, imperfections and all. However, if for some crazy reason, you purchase a rug and you don’t love it, please send it back to us in the condition you received it within 5 days of delivery. Let us know by emailing email@example.com when it’s on the way back to us. As soon as we receive it back and inspect it, we will issue a full refund via the original payment method, minus our shipping cost. For items purchased using a promotion code, we will issue a full refund via in-store credit, minus our shipping cost. We kindly ask that you pay the cost of the return shipping as well.